Last updated: 21 May 2026
North Coast Studio (“we”, “us”, “our”) is a web design, SEO and digital marketing business based in Coffs Harbour, NSW. We are committed to protecting your privacy and handling your personal information openly and transparently, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy explains what personal information we collect, how we use it, who we share it with, and the choices and rights available to you. It applies to this website (northcoaststudio.com.au) and to our dealings with clients and enquirers.
Information We Collect
We only collect personal information that is reasonably necessary for our business activities. This may include:
- Contact details you provide — when you submit our enquiry form, we collect your first and last name, email address, phone number, business name, indicated budget, the services you’re interested in, and any message you send us.
- Correspondence — records of emails, calls and messages exchanged when you contact us or we provide services to you.
- Website usage data — when you visit our website we automatically collect technical information such as your IP address, browser type, device information, pages viewed and how you arrived at our site. See Cookies and Analytics below.
You do not have to provide your personal information, but if you don’t we may be unable to respond to your enquiry or provide our services.
How We Collect Your Information
We collect personal information directly from you — for example when you complete a form on our website, email us, call us, or engage us for a project. We also collect website usage data automatically through cookies and analytics tools when you browse our site.
Why We Use Your Information
We use the personal information we collect to:
- Respond to your enquiries and provide quotes;
- Deliver, manage and support the services you engage us for;
- Communicate with you about your project or account;
- Maintain our business records and meet legal, accounting and tax obligations;
- Understand how our website is used and improve it.
We do not send marketing emails through this website’s enquiry form. Information you submit is used to respond to and manage your enquiry.
Cookies and Analytics
Our website uses cookies — small text files stored on your device — to help the site function and to understand how visitors use it.
We use Google Analytics, a web analytics service provided by Google. Google Analytics uses cookies to collect information such as pages visited, time spent on the site, and general location and device data. This information is aggregated and helps us measure and improve our website’s performance. Google processes this data in accordance with its own privacy policy, available at policies.google.com/privacy.
You can control or disable cookies through your browser settings. You can also opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on. Disabling cookies may affect how parts of our website work.
Who We Share Your Information With
We do not sell your personal information. We may share it with:
- Service providers who help us operate our business — such as our website hosting provider, email provider and analytics provider (Google) — and only to the extent needed to perform those services;
- Professional advisers such as our accountant, where required;
- Authorities or other parties where we are required or permitted to do so by law.
Some of these providers (including Google) may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.
How We Store and Protect Your Information
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, modification or disclosure. This includes secure systems, restricted access, and using reputable service providers. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.
How Long We Keep Your Information
We keep personal information only for as long as it is needed for the purposes described in this policy, or as required by law (for example, tax and business record-keeping obligations). When information is no longer required, we take reasonable steps to securely delete or de-identify it.
Your Rights
Under the Australian Privacy Principles you have the right to:
- Access the personal information we hold about you;
- Correct information that is inaccurate, out of date or incomplete;
- Ask questions or raise concerns about how we handle your information.
To make a request, contact us using the details below. We will respond within a reasonable time and may need to verify your identity first.
Third-Party Links
Our website may contain links to other websites, including our social media pages. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policy of any third-party website you visit.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The current version will always be available on this page, with the “Last updated” date shown at the top.
Contact Us
If you have any questions about this Privacy Policy, or wish to access, correct, or make a complaint about how we have handled your personal information, please contact us:
- Email: hello@northcoaststudio.com.au
- Phone: +61 468 854 086
- Location: Coffs Harbour, NSW 2450
We will acknowledge your complaint and aim to resolve it promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.